AI Text Assistant for food distributors
A custom text-based AI assistant for every food business in your portfolio, handling customer inquiries and orders via SMS, WhatsApp, and web chat, 24/7.
How it works
Freshline's AI Text Assistant supercharges customer interactions across all your food businesses.
Responds instantly to inquiries
Our AI responds within seconds to customer texts, answering product questions, pricing details, and availability without delay.
Integrates with your systems
1-click integration with your inventory and ordering systems, ensuring your AI has real-time access to product catalogs and order history.
Handles multiple channels
Manages customer conversations across SMS, WhatsApp, and web chat simultaneously, providing a consistent experience regardless of platform.
Takes and processes orders
Allows customers to place, modify, and track orders directly through text conversation, with seamless handoff to human staff when needed.
Use Cases
First to respond, first to satisfy. Accelerate customer service with an always-on digital assistant, available 24/7.
Instant product inquiries
Freshline AI responds within seconds to customer product inquiries, providing detailed information about ingredients, sourcing, availability, and pricing.
Order placement and tracking
Customers can place new orders, modify existing ones, and track deliveries through simple text conversations with your AI assistant.
Multi-channel customer support
Provide consistent, high-quality support across SMS, WhatsApp, and web chat, freeing your team to focus on in-person service and complex issues.
Freshline's AI Impact
Real results from food distributors using our AI Text Assistant
Response time
Freshline AI responds to customer inquiries in less than 5 seconds, 24/7.
Customer satisfaction
Increase in satisfaction scores from instant, accurate responses.
Order conversion
Higher conversion rates from inquiry to order with AI assistance.
Integrations
Freshline works where you do.
Our AI Text Assistant integrates with your ERP and management systems, making real-time updates while handling customer conversations.
Data privacy, security & sovereignty.
100% HIPAA compliant
We follow best-in-class security practices and have compliance agreements with all our partners.
Two-way encryption
We use state-of-the art frameworks to store and encrypt your data.
Secure cloud hosting
We host your data with one of the world's most secure cloud providers.
AI ordering systems for food distributors.
A custom ordering platform for every food business in your portfolio delivering exceptional customer experiences 24/7.
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