Terms of Service

Welcome to Freshline. These Terms of Service ("Terms") govern your access to and use of the Freshline platform, applications, and services (collectively, the "Services") provided by Freshline Inc. ("Freshline", "we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Account Registration & Eligibility

• You must be at least 18 years of age or the age of majority in your jurisdiction to use the Services.
• The "Store Owner" must match the legal entity on your business license.
• You are responsible for maintaining the confidentiality of your account credentials.
• The Store Owner is personally liable for all actions taken by "Staff Accounts" associated with your merchant account, including pricing errors or privacy breaches.

2. Use of Services

Freshline provides an AI-enabled eCommerce and fulfillment platform designed for food wholesalers and distributors. Our Services include but are not limited to:

• AI-powered ordering via text, email, and voice
• B2B eCommerce storefronts with customer-specific pricing
• Catch-weight (variable weight) product management
• Operations dashboards for pick, pack, and delivery
• Invoicing and payment collection
• Third-party integrations (QuickBooks, Shopify, SAP, etc.)

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for configuring Dynamic Order Rules, including delivery zones, cut-off times, and customer-specific price lists.

3. Fees & Payment

• Freshline operates on a subscription basis and does not take commissions or transaction fees from your wholesale orders.
• Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.
• No Refunds: All subscription fees are non-refundable. There are no refunds or credits for partial months of service.
• Non-payment for 60 days may result in automatic account termination.

4. Catch-Weight & Overage Deposits

For variable-weight products (meat, seafood, produce, etc.), the Services allow for "Overage Deposits" to handle the difference between ordered and final packed weights. You are responsible for configuring overage deposit policies and communicating them to your customers. Final invoices will reflect actual packed weights, and overage adjustments will be processed accordingly.

5. Intellectual Property & Customer Content

5.1 Your Content

• You retain 100% ownership of all "Materials" (photos, images, graphics, written descriptions, and data) uploaded to your store.
• By making your store public, you grant Freshline a non-exclusive, worldwide license to store and display your Materials to other internet users, and to use your store's name, trademarks, and logos for the sole purpose of promoting the Freshline service.
• You are legally responsible for ensuring that all uploaded content complies with local laws and regulations, including food labeling laws and copyright requirements.

5.2 Data Sovereignty

• Unlike marketplace platforms, you own all customer lists, order histories, and proprietary product data.
• Your products are not featured alongside competitors. Freshline serves as infrastructure, not a brand owner.
• All customer data collected through your storefront belongs to you.

5.3 Freshline's Intellectual Property

The Freshline name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Freshline Inc. You must not use such marks without prior written permission.

6. Content & Acceptable Use

Freshline does not pre-screen your content but reserves the absolute right to remove any Materials that violate our Acceptable Use Policy. You agree not to:

• Upload or transmit any unlawful, harmful, threatening, abusive, or otherwise objectionable content.
• Use the Services to distribute spam, phishing, or other unsolicited communications.
• Attempt to gain unauthorized access to any portion of the Services or related systems.
• Interfere with or disrupt the integrity or performance of the Services.

7. Email & Communication Services

If you use Freshline's email services to send price lists, invoices, or marketing communications to your customers, you must comply with all applicable anti-spam legislation, including CAN-SPAM and CASL. All bulk communications must include a working unsubscribe mechanism.

8. Freshline Payments

If you use Freshline Payments for invoicing and payment collection, you are subject to additional third-party terms from our payment processing partners (including Stripe and Finix), which are incorporated by reference into these Terms. Freshline Payments is 100% PCI compliant with two-way encryption for all payment data.

9. Domains & Subdomains

Subdomains and custom domains purchased through Freshline are preset to auto-renew. You must manually deactivate auto-renewal if you intend to cancel your account or discontinue use of a domain.

10. Termination

• You may cancel your account at any time by contacting support@freshline.io.
• Freshline reserves the right to suspend or terminate your account at any time for violations of these Terms.
• Non-payment for 60 days will result in automatic account termination.
• Upon termination, your right to use the Services will cease immediately. We may retain certain data as required by law or for legitimate business purposes.

11. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Freshline does not warrant that the Services will be uninterrupted, secure, or error-free.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Freshline shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Services.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us: