January product update — lots shipped this month to make it easier to get orders in, get invoices out, and get paid faster.
Read moreText, email, phone — Freshline AI understands natural language orders from your customers and converts them into structured, ERP-ready transactions in seconds.
Your customers order how they want. Freshline AI handles every channel with the same intelligence.
Customers text their orders in natural language — "2 cases of salmon for tomorrow" — and Freshline parses quantities, products, and delivery details instantly.
Parses complex, unstructured wholesale emails — messy formatting, abbreviations, and all — into clean, structured orders with 85% full automation.
Hey team, need the usual Tuesday order — the salmon, halibut and those scallops we got last week. Also add 10lb of the wagyu strip. Thanks!
A 24/7 voice assistant that replaces voicemail. Customers call in, speak their order naturally, and the AI handles product selection, quantities, and scheduling.
When AI confidence drops below threshold or a complex dispute arises, the conversation seamlessly escalates to your team with full context preserved.
{
"order": {
"source": "whatsapp",
"customer_id": "CHEF_12345",
"confidence": 0.98,
"line_items": [
{
"product": "Atlantic Salmon",
"qty": 2,
"unit": "case",
"catch_weight": true,
"est_weight_lb": 22.5
},
{
"product": "Jumbo Shrimp",
"qty": 50,
"unit": "lb",
"catch_weight": false
}
],
"delivery_date": "2025-02-13",
"erp_sync": "pending_push"
}
}Every AI feature designed around the unique challenges of perishable food distribution.
SMS, WhatsApp, email, phone, and web chat — all feeding into a single order queue.
Fluently handles English, Spanish, French, Chinese, and more for diverse customer bases.
AI learns repeat order patterns and fulfills "give me the usual" requests from historical data.
Checks stock levels and pricing before confirming, preventing oversells and outdated quotes.
AI suggests complementary products based on order history and seasonal availability.
Understands variable weight items and handles overage deposits automatically during AI ordering.
Join 100+ food distributors automating their operations with Freshline.